Privacy policy
Last updated: January 27, 2026
ReliefKart operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). ReliefKart is powered by Shopify, which enables us to provide the Services to you.
To process payments on our store, we also use third-party payment gateways, including Razorpay. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.
We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted by applicable law:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including payment method details, transaction amounts, payment confirmation status, and other payment-related information.
- Note: We do not store your full credit/debit card numbers or UPI details on our servers. Payment information is securely processed by our payment partners such as Razorpay.
- Account information including your username, password, preferences, and settings.
- Transaction information including products viewed, added to cart, purchased, returned, or exchanged.
- Communications with us including customer support messages and inquiries.
- Device information including IP address, browser type, and device identifiers.
- Usage information including interactions with the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you, when you place an order, create an account, or contact us
- Automatically, through cookies and similar technologies when you browse our website
- From service providers, including Shopify and Razorpay, who process data on our behalf
- From partners or third parties, where permitted by law
How We Use Your Personal Information
We may use your personal information for the following purposes:
Provide, Tailor, and Improve the Services
To process orders, handle payments through Razorpay, manage accounts, ship products, process returns, and personalize your shopping experience.
Payment Processing
Payments made on our store are securely processed by third-party payment gateways such as Razorpay, which may collect and process your payment information in accordance with their own privacy policies and security standards (including PCI-DSS compliance).
Marketing and Advertising
To send promotional communications and show relevant advertisements, subject to your communication preferences.
Security and Fraud Prevention
To detect, prevent, and investigate fraudulent or unauthorized transactions and to secure our Services.
Communicating with You
To provide customer support, order updates, and service-related communications.
Legal Reasons
To comply with legal obligations, regulatory requirements, and lawful requests from authorities.
How We Disclose Personal Information
We may disclose your personal information in the following circumstances:
- With service providers such as Shopify and Razorpay for payment processing, order fulfillment, analytics, hosting, and customer support
- With marketing and business partners for advertising and promotional services
- When required by law, regulation, legal process, or governmental request
- With affiliates or in connection with business transactions such as mergers or asset transfers
All third-party service providers are required to protect your information and use it only for authorized purposes.
Payment Processing via Razorpay
When you make a payment on ReliefKart, your payment details are collected and processed directly by Razorpay. Razorpay may collect information such as your name, contact details, payment method, IP address, and transaction details to process payments and comply with legal obligations.
We do not have access to or store your complete card, UPI, or banking information. Razorpay handles this information in accordance with applicable Indian laws, PCI-DSS standards, and its own Privacy Policy.
We recommend reviewing Razorpay’s Privacy Policy to understand how they handle your personal data.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information submitted to the Services may be shared with Shopify and other service providers (including Razorpay) located in different countries.
Shopify may process personal information for enhanced features such as analytics and fraud prevention. Shopify is responsible for processing such data and handling rights requests related to it.
To learn more, visit the Shopify Consumer Privacy Policy and Shopify Privacy Portal.
Third-Party Websites and Links
The Services may include links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing any personal information.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.
Security and Retention of Your Information
We use reasonable safeguards to protect your information. However, no system is completely secure. Payment data is securely handled by trusted payment partners like Razorpay.
We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.
Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, or port your personal information, and to opt out of marketing communications.
You may exercise your rights by contacting us using the details below. We may verify your identity before processing requests.
Complaints
If you have concerns about how we process your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.
International Transfers
Your personal information may be transferred and processed outside your country of residence, including by Shopify and Razorpay. Appropriate safeguards are used where required by law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
Contact
If you have questions about this Privacy Policy or your personal information, please contact us:
Email: info@reliefkart.in
Address: Panchsheel Greens 2, Sector 16B, Phase 2,
Noida, Greater Noida, UP – 201318, India
